We try our best to dispatch your order within 1 working day.
Your plants will be sent via a tracked next-day delivery service, this means the herbs will arrive much happier as they'll spend as little time in the dark on the road as possible.
For non-perishable items that don't mind being in the dark (like our tools), we'll send via a standard service which will arrive within 3-5 working days.
Spend £60 or more to receive free delivery! You will automatically see this option available at the checkout stage once you pass the magic amount.
Once the item is in transit our couriers will contact you with tracking information.
If you'd like your order to arrive on a specific day, do email us and we'll see what we can do. Should this be a gift we're super happy to include a special message from you to the lucky person, just enter the message in the order notes box at the checkout stage or email us.
At the moment we only ship within mainland UK, our apologies for any inconvenience.
We aim to reduce, reuse or recycle wherever possible, so please excuse the appearance of some of our boxes! Where bubble wrap is used it is always biodegradable and our loosefill can be composted or added to household recycling. The plant carry cases are recyclable and recycled by us already, they are also super handy to carry on using for all sorts of purposes!
We always use recycled paper and our printing is sourced from sustainable, vegan printing companies.
We try our hardest to ensure your herbs are in their most fabulous condition when they arrive. Please be aware as they are living things they may differ slightly from the picture on our website. Understandably plants do not like a road trip, so they may just need a good drink of water and a week or so to settle down. Some compost may have escaped in transit but this wont affect the health of the plant.
However, should you have any problems please email us as soon as you can including pictures of the item to firstname.lastname@example.org and we will try our best to resolve the issue.
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we won't be able to offer you a refund. Unfortunately we cannot offer refunds at any time for neglected herbs. We've put together a list of common problems and how to solve them here.